Are members of your IT staff pulled off important company initiatives to deal with user complaints?
Is your IT staff stretched too thin?
Are your users dissatisfied with response times from the IT team?
Are outages and slow networks hampering your employee’s productivity?
Are your IT costs escalating?
Why should you use Attentus Technologies’ Remote IT services?
At Attentus Technologies, we understand how critical the efficient use of your IT systems is to your day-to-day operations. We pride ourselves on providing clients with always available, best-in-class IT support services. Our continuous service ensures that your critical IT systems and applications are always up and running and that any problems are resolved quickly and accurately by helpful, knowledgeable technicians. Attentus Technologies uses ITIL based, industry best practices to enable your users to work efficiently and effectively.
Through Attentus Technologies’ remote IT monitoring services, our US based service desk support staff resolves many issues before users are even aware of the risk. During client onboarding, Attentus Technologies installs a secure software agent on each device that will continuously monitor the device, including uptime, performance, and updates. From our network operations center, we proactively resolve users’ issues to reduce the potential impact on your business.
Help desk services can be beneficial to companies of all sizes. Companies that have their own internal IT staff can use help desk services to outsource the support of solving end user issues, which are typically repetitive with a limited need for advanced technical expertise.
The right managed IT service provider will provide technical support to your users to solve their issues, and provide you with all the help desk functions that you need. Users will have faster, more comprehensive remote support, all delivered at a lower cost than you could provide with in-house staff. You will better control your security risk across the network, including risks inherent in BYOD, by leveraging your access to security experts at your MSP. Users will experience better performance from systems that will increase efficiency across the organization.
With Attentus Technologies US based help desk as a service, you gain responsive user support and reporting from a professional team of trained service desk specialists.
Incident and service request management while applying proper classification and prioritization codes
Web-based customer portal to create new service tickets and monitor the status of existing requests and incidents
Support for desktops, laptops, mobile devices, servers, storage, network devices and more
Monthly performance reporting detailing all service activities, response times and SLA compliance
Support for Windows, MAC, and Linux operating systems
World class resolution times for your incidents and service requests
Service asset and configuration management, knowledge management and change management
Escalation process for incidents and service requests that cannot be resolved within agreed timelines
Guaranteed service levels via SLAs
Best-in-class customer service