7 Common IT Problems Many Business Owners Deal With (But Shouldn’t Have To)


There are a handful of common IT issues that almost all small businesses face. Such issues can significantly slow down business operations, and they’re just plain annoying! However, IT problems in business are far from an inevitability.

“Everyone who has ever used technology has faced technical difficulties at one point or another. That makes it too easy to become complacent when such challenges start affecting your business. Don’t accept IT issues as inevitable.” Charles Bender, CEO, Attentus Technologies

As businesses become increasingly reliant on technology to perform their services, keeping IT problems at bay becomes a much more pressing matter. If you ran a manufacturing company and dealt with conveyor belts that frequently stopped working, would you accept that as normal? Poor performance from your business IT infrastructure should be viewed in the same way.

So, in this article, we’ll explore 7 all too common problems with IT. We’ll also show you some options on how your business can solve them.


1. Slow Performance

Slow internet is perhaps the most common IT problem faced by anyone. For most people, it’s a mere inconvenience, for a business owner it could mean limited access to data or important files. This is even more of an issue if you have anyone working remotely.

To address slow internet issues, start by evaluating your network setup. Check if your router and modem are up-to-date and capable of handling your business’s internet needs. Sometimes, simply upgrading your equipment can significantly boost speed.

Also, consider the bandwidth your business requires. You might need to upgrade your internet plan to match your usage, especially with remote work. Regularly clearing your browser’s cache and limiting the number of devices connected to your network can also help.


2. Inadequate Data Backup & Recovery Plans

A staggering 40% of SMBs do not back up their data at all. Worse yet, even among businesses that do perform backups, 40-50% of these backups are not fully recoverable. This issue typically arises from irregular backup routines, inadequate disaster recovery plans, and outdated systems.

So, avoid all 3 of those common reasons. Establish a consistent backup routine and consider automated backup processes to reduce human error where possible. It’s also important to regularly test these backups to confirm they are recoverable. Cloud-based solutions generally offer the most reliability for backups.

Also, create a disaster recovery plan detailing steps for data restoration in emergencies. Seeking advice from IT professionals can help you ensure that this plan is good and solid.


3. Poor Network Security

Poor network security usually comes from too much focus on device-level security at the detriment of the larger network. This is a problem because even if every device is fully-equipped with the highest-grade cybersecurity tools, a network breach will still put them all at risk.

Perform regular network security assessments to check for any vulnerabilities.These assessments should also include checking for any unauthorized devices connected to your network. You may also want to consider network monitoring services. Providers of this service will keep eyes on your network 24/7 and spring into action if they spot anything suspicious.

How Else Can You Prevent Common Technology Problems?


4. Outdated Technology

A lot of business technology is way too out-of-date. There’s a misconception that updating systems is nothing but costly and time-consuming. The reality is that you’re probably burning more time and money by using outdated technology.

Old software or hardware often lacks the speed, functionality, and security features of more current versions. This lag slows down operations and increases your vulnerability to cyber attacks.

Regularly review and update your technology infrastructure. Prioritize upgrading systems that directly impact your business operations. Investing in modern technology may seem costly initially, but the long-term benefits will outweigh the expenses. You can also seek IT consulting services to help you procure IT systems for lower than the typical retail price.


5. Lack of Cybersecurity Training for Employees

Employees often unknowingly contribute to security incidents due to a lack of awareness about safe online practices and threat recognition. It’s rarely malicious, and may be as simple as someone accidentally deleted something they shouldn’t have.

Implement regular cybersecurity training for all employees. This training should cover the basics of internet safety, how to identify phishing emails, and the importance of strong password practices. Make these sessions engaging and accessible to ensure the best possible levels of understanding and retention.

Don’t forget to update the training content regularly to include information on new threats. Ask cybersecurity experts about how you can update your protocols to reflect the current threat landscape.


6. Qualifying for Cyber Insurance

Cybersecurity insurance helps businesses recover financially after an attack. It usually covers costs like data recovery, hardware replacements, legal fees, and more. However, applying for this insurance can be challenging.

The application process often involves providing a wide range of information about your company. The reason why is because insurance coverage and premiums depend on your company’s security posture.

To ensure that you qualify, seek the assistance of a managed IT service provider. They can assist in accurately answering the technical questions and can help you fill any gaps so you can get better coverage and better rates.


7. Over-Reliance on Manual Processes

Despite popular belief, many businesses still heavily rely on manual processes. In fact, only about one third of IT functions are actually automated. You don’t necessarily need to automate everything. However, you can reduce the risk of inefficiencies, errors, and delays with automation.

Assess your business operations to identify areas where IT automation may be beneficial. Start with simple automation solutions and gradually expand as you see the benefits and your team becomes more comfortable with the technology.

It’s important to train your employees on how to work alongside automated systems effectively. Make sure the focus is one helping them become better at their jobs instead of replacing their jobs. This focus will make them less reluctant to embrace the change.


Prevent These Common Technology Issues in Business With Expert Help

Throughout this list, you may have noticed that there’s a common theme about seeking expert assistance. That’s because in many cases a complex problem can transform into a simple fix with the help of the right person. The trick is that you need to find that person.

The team at Attentus Technologies is full of knowledgeable people who can help you. We have over 20 years of experience with IT, so there’s a good chance we’ve solved the problem you’re having for someone else already. We also provide a committed 24/7 IT support desk so you can reach out for questions any time you have them.

Contact us today to get started.