How to Handle Support Tickets
Efficient IT support ticket management is crucial for maintaining smooth business operations. Yet, many organizations struggle with slow ticket resolution times. Did you
Attentus services small to mid-sized organizations that can’t risk downtime and are willing to invest in the I.T. leadership and support required to deliver on their promises.
Brands that Choose Attentus as their Favorite.
Improve business productivity by letting us keep your network running smoothly and proactively prevent potential issues.
Experience swift, effective IT support with 20 minute response times and intelligent, straightforward answers.
Get fast, friendly help from our 24/7 IT helpdesk that provides actionable answers that empower your team to excel.
Stay protected with our up-to-date cybersecurity services that actively guard against evolving threats
Achieve seamless connectivity and minimal downtime with network experts monitoring your system 24/7 to proactively prevent problems.
Leverage our expertise and save on overhead costs with outsourced IT services that enhance your team's productivity and fuel your business growth.
Simplify your cloud environments by letting us transform complex cloud systems into easy-to-manage, efficient data centers.
Maximize your IT investment with experienced consultants who provide insights into how you can achieve more for less.
Ensure reliable, cost-effective communication with efficient VoIP solutions that reduce miscommunication and boost productivity.
Make Your Project Management…Mangeable
IT projects get complicated fast, and you don’t have time to keep watch while you navigate other areas of your business.
With Attentus’ dynamic project team, you'll have expert hands guiding every IT project. Our knowledge, combined with a dedication to real results, mean that even the biggest projects are handled with ease.
The Attentus Design Desk meets twice a week so we can offer top-tier project scoping, budgeting, and tailored IT design services. This ensures that every project plan fits your needs like a glove.
Streamline Your Tech Environment for Optimal Business Growth
If you’re dealing with a complex IT environment, it can eat up a lot of your work hours. Unless you made an effort to collaborate with your IT leaders, that needlessly complicated system might not match your business goals.
Trust Attentus’ expert vCIOs to spot useless equipment, suggest necessary improvements, and prepare you for future growth.
Through regular communication and strong relationship-building, our vCIOs stay on top of your evolving needs. So you’ll never have to worry about an IT silo again.
Safeguard Your Data in The Face of Disaster
Significant data loss causes significant business continuity. If you’re storing all your precious information in one place, you’re leaving yourself at risk of losing it all.
Maintain the integrity of your data no matter what happens by trusting Attentus to back it up in multiple locations, on or off site.
We’ll also prepare you for the worst case scenario with our disaster recovery solution. We’ll come up with an emergency plan that helps you restore as much as you can as quickly as possible.
Chart Your IT Growth with Confidence
Modernizing your IT infrastructure can be complex and pricey. Technologies are always changing, and surprise hidden costs can suddenly appear after you pick your solution.
With Attentus, you can confidently map out procurement projects without worrying about surprise hidden costs.
We'll guide you through the intricate steps to replace outdated hardware or software, all while ensuring our choices align with your business growth plans.
Upgrade Your IT Hardware Effortlessly
Navigating hardware upgrades can be tricky. It's easy to fall behind or make costly missteps. The resulting expenses can quickly derail your original plan.
Let Attentus provide strategic guidance to help you avoid this situation. We’ll assess your current setup, pinpoint necessary hardware upgrades, and integrate these into your upgrade plan.
Enjoy transparent, well-planned upgrade projects with us managing the complexities, ensuring data protection, and minimizing disruptions.
IT glitches sap your productivity and waiting on support saps even more. You need fast answers, fast results, and fewer support calls to regain those lost hours.
The Attentus support team wants you to achieve peak productivity. Our average response time is 20 minutes and average resolution time 15.
However, our goal is to reduce your support ticket volume to 1 per every 4 devices per month. So, every time you call we’re focused on delivering a solution that not only fixes your issue, but stops it from happening again.
At Attentus, your goals are our goals. So, we want nothing but full transparency and accountability when it comes to our performance.
For this reason, we’re incredibly open to your feedback. In fact, you can speak to our leadership team directly to ensure your voice is heard.
Our vCIOs will also meet with you on a regular schedule just to make sure everything is going well. We wiil review our work:
Subscription services have a bad habit of overcharging for extra features that you don’t use. This leads to wasted money and wasted space on your hard drive.
Don’t worry about that when you partner with Attentus. We offer a wide range of flexible managed service packages, so you can pick and choose exactly what you need.
Get more bang for every buck and optimize every byte on your IT system by cherry-picking only the best features and services for you.
Don’t settle for IT salespeople who deliver suboptimal solutions. Choose a provider that puts customer service first.
Stay a step ahead of your competitors by leveraging our expert insights.
Efficient IT support ticket management is crucial for maintaining smooth business operations. Yet, many organizations struggle with slow ticket resolution times. Did you
To combat the rising number of sophisticated cyber threats, a meticulously designed cybersecurity plan is no longer a luxury—it’s a necessity for ensuring the safety
What are managed I.T services? You can think of them as the one-stop solution to all your I.T issues. I.T issues like stable
How Much Does it Cost to Partner With Attentus?
Because we’re dedicated to offering our clients optimal flexibility in our service packages, our costs vary. However, we can promise you that you will get a predictable monthly flat rate that’s easy to proactively work into your budget.
The cost of our services vary based on:
Please request a quote to get your estimate.
How Long Does The Onboarding Process Take?
The onboarding process for new clients typically takes between 2 to 6 weeks, depending on the complexity of your IT environment. During this time, we ensure a thorough setup that includes:
Our onboarding process is designed to cover all critical aspects of your IT environment, ensuring you’re fully prepared for smooth operations. This comprehensive approach guarantees that your IT infrastructure is secure, compliant, and optimized for peak performance right from the start.
Does Attentus Support Both PC and Mac?
Attentus Technologies provides support across multiple operating systems. Not only do we do PC and Mac, we do Linux too!
This support extends to desktops, laptops, mobile devices, and smart devices. Essentially, any endpoint in your network will get the attention it needs no matter the operating system.
We’re happy to work with networks that have all of the above connected too.
Can You Help Me With My Personal Devices?
Our services are strictly for business usage. We do not work with personal IT problems. The only time we look at personal devices is in BYOD cases where a personal device is part of a business network.
In this case, it’s important for us to maintain the security of the whole business network by optimizing the BYOD device. Like company-issued devices, this encompasses desktops, laptops, and mobile devices.
Can I Just Get Your IT Procurement Services?
Although we do offer engineering and IT procurement services at no additional cost, this deal is only available to our managed services clients.
If you want to take advantage of our IT procurement services, you will have to choose one of our flexible packages.
The good news is, we offer a variety of service models so you are likely to find one that will fit your needs.
1700 Westlake Ave N 200 unit 2, Seattle, WA 98109
Request a Quote: (855) 965-3231
1700 Westlake Ave N 200 unit 2, Seattle, WA 98109
Request a Quote: (855) 965-3231
1201 Monster Rd SW # 430, Renton, WA 98057, United States
Request a Quote: (855) 965-3231
748 Market St #159, Tacoma, WA 98402, United States
Request a Quote: (855) 965-3231
Why contact Attentus Technologies for managed IT?
Book a Zoom meeting with Dustin and Chuck to discuss your IT needs
On our call we’ll learn about what you’re looking for and how we can help.
Following our call we’ll send a quote, then finalize a contract & begin our onboarding process
Let us know what your IT needs are and get a quote sent straight to your inbox.