How to Manage an I.T. Process
If you were designing the perfect I.T. solution for your business, what would you expect and could you expect that from your current provider? Most of the time, business owners would answer no.
Truthfully, managing an I.T. process can be a real challenge, but fret not! With the right provider in place, you'll be up and running in no time. To get the most out of your I.T. provider, you'll need to set expectations and ensure they're meeting them. After all, you can only expect what you inspect!
Know How To Choose The Right I.T. Provider
This means implementing a regular reporting schedule as well as a feedback loop to ensure any issues are addressed quickly and efficiently. It's also important to ask for opinions or feedback on how the services are going and how they can be improved. At Attentus, we value building trusted relationships with our customers – this is accomplished through monthly reports and establishing regular rhythms with net admins and their contacts about ongoing maintenance and security. In addition, we have quarterly VCIO check-ins to discuss issues and develop a true partnership towards your overall I.T. goals.
So, when selecting an I.T. provider, it's important to look for a company that focuses on customer service, transparency and communication. Unfortunately, it is common to encounter the opposite of this in the I.T. industry. A good majority of companies just implement a help desk that answers phones, but doesn’t fix your issues long-term. A solid I.T. provider should have a proactive approach to identifying and resolving issues before they become problems as well as provide regular reporting on the status of their services. They should also be open to hearing your opinion on how the services are going and how they can be improved.
Finally, the perfect I.T. company should offer a variety of services and solutions, from basic support to complex resolutions. They should have a team of experts that are able to provide fast and reliable support and solutions to any situation. They should also be transparent with their pricing and services, so that customers can make an informed decision when selecting their I.T. provider.
By setting the right expectations from the start, it will be easier to manage the I.T. process and ensure your provider is meeting those expectations. So don't just hire an I.T. company based on assumptions! Visit our website today to learn more about how Attentus can be the right I.T. provider for you.