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Premium Features of Our IT Helpdesk Support Services
Managed IT Services
Why distribute your IT needs across multiple IT services companies in Seattle? From planning to implementation and maintenance, get all your needs met by one vendor.
Cloud Services
Interested in upgrading your business operations with cloud computing capabilities? Our skilled technicians can handle the cloud migration process from start to finish.
Cyber Security Services
Is data protection at the top of your to-do list? We provide a wide range of services to help prevent, detect and resolve cybersecurity issues, such as VPNs and 24/7 monitoring.
Helpdesk Services
Tired of waiting until business hours to reach IT companies in Seattle? Our customer support team is available day and night to help you resolve IT issues that arise.
Remote IT Services
Tired of losing productivity to employees fixing their own issues? Our remote technology services include multi-OS support, configuration management and web-based portals.
Proactive monitoring
Are proactive technology solutions important to your business? We provide 24/7 monitoring to detect everything from system inefficiencies to potential vulnerabilities.
Network support
Need to partner with an experienced team to upgrade your IT infrastructure? From one-off projects, to providing ongoing advice to your IT department, we’ve got you covered.
Data Backup and Recovery
How up-to-date are your backups? We complete regular backups of your full data repository, so you can receive complete and accurate recoveries when you need them.
VoIP Services
How much does your business pay for its phone services? Routing your calls through the internet is cost effective, expands capabilities and improves flexibility.
Complete Helpdesk Support for Your Entire Infrastructure
Benefit from an extensive knowledge base and over 20 years of experience in providing comprehensive help desk support services.
In addition to our managed services, our helpdesk support includes:
- Cybersecurity
- Cloud support
- Patch installations
- Routine maintenance
- Server support
- VoIP support
- BYOD support
- Network support
- IT consulting
- And more
Fast Resolution for All Your IT Problems 24/7
When problems appear, the last thing you want is to wait hours or even days before resolution.
Our certified help desk staff will monitor your systems 24/7 to proactively handle IT problems before they have a chance to impact your business.
If an IT issue proves too challenging for remote support, our helpdesk team will escalate your issue to our top engineers, ensuring you can get back to work quickly.
Don’t settle for long wait times when IT problems grind production to a halt. Partner with Attentus for fast and reliable support, no matter the time of day.
Guaranteed Quality With Performance Satisfaction Reviews
Your satisfaction is our top priority.
Our customer service team will ensure you’re completely satisfied with our performance and the outcome of your service through:
- Daily reviews to ensure our helpdesk is handling trouble tickets in the agreed-upon timeframe
- Monthly reviews with a Net Admin detailing all services activities and our SLA compliance
- Quarterly reviews to measure all IT performance, ensure recurring issues are decreasing, and make additional recommendations for improved performance
When you partner with Attentus, you’ll always know where you stand and how we’re going to make things better.
Find Out How Our Service Desk Will Improve Your User Experience
Get more info on our Seattle IT Helpdesk Services
