Avoid unnecessary downtime from recurring IT problems by relying on our IT helpdesk in Seattle
Why choose Attentus for IT help desk services?
1700 Westlake Ave N 200 unit 2,
Seattle, WA 98109, United States
Toll-Free: (855) 965-3231
Why distribute your IT needs across multiple IT services companies in Seattle? From planning to implementation and maintenance, get all your needs met by one vendor.
Interested in upgrading your business operations with cloud computing capabilities? Our skilled technicians can handle the cloud migration process from start to finish.
Is data protection at the top of your to-do list? We provide a wide range of services to help prevent, detect and resolve cybersecurity issues, such as VPNs and 24/7 monitoring.
Tired of waiting until business hours to reach IT companies in Seattle? Our customer support team is available day and night to help you resolve IT issues that arise.
Tired of losing productivity to employees fixing their own issues? Our remote technology services include multi-OS support, configuration management and web-based portals.
Are proactive technology solutions important to your business? We provide 24/7 monitoring to detect everything from system inefficiencies to potential vulnerabilities.
Need to partner with an experienced team to upgrade your IT infrastructure? From one-off projects, to providing ongoing advice to your IT department, we’ve got you covered.
How up-to-date are your backups? We complete regular backups of your full data repository, so you can receive complete and accurate recoveries when you need them.
How much does your business pay for its phone services? Routing your calls through the internet is cost effective, expands capabilities and improves flexibility.
Benefit from an extensive knowledge base and over 20 years of experience in providing comprehensive help desk support services.
In addition to our managed services, our helpdesk support includes:
When problems appear, the last thing you want is to wait hours or even days before resolution.
Our certified help desk staff will monitor your systems 24/7 to proactively handle IT problems before they have a chance to impact your business.
If an IT issue proves too challenging for remote support, our helpdesk team will escalate your issue to our top engineers, ensuring you can get back to work quickly.
Don’t settle for long wait times when IT problems grind production to a halt. Partner with Attentus for fast and reliable support, no matter the time of day.
Your satisfaction is our top priority.
Our customer service team will ensure you’re completely satisfied with our performance and the outcome of your service through:
When you partner with Attentus, you’ll always know where you stand and how we’re going to make things better.
Our managed helpdesk services will improve IT performance and support growth at your business.
FAQs
While IT support provides a comprehensive approach for complex issues, a helpdesk addresses quick, individual tech problems.
For instance, if you need someone to help you reset your password, you’d go to the helpdesk. However, if you need help with a complex technical glitch, call support.
The helpdesk may also refer you to their colleagues in support if they determine that your issue warrants it.
You can inquire with our helpdesk about onsite support. However, the helpdesk primarily handles quick issues that can be resolved remotely. If you need onsite IT services, the helpdesk will direct you to our dedicated support team. They’ll take it from there.
If you aren’t sure, you can ask our technicians if the issue should escalate to the support team.
The Attentus helpdesk is equipped to troubleshoot any device that's connected to your business network. This includes desktops, laptops, and mobile devices used for work purposes.
This includes both business and personal mobile devices as long as we are troubleshooting a business-related application.
Please let us know how many devices we will need to support as this may affect the price of your contract.
The Attentus helpdesk is exclusively for businesses. We cannot troubleshoot personal devices unless they are connected to a business network as part of a BYOD policy.
In this case, the personal device is needed to ensure seamless operations at your business. So, we need to look at it as part of our larger goal of upholding your business network.
You can count on the Attentus helpdesk to help you troubleshoot any Apple device. We also work with Windows and Linux systems.
This makes us an ideal option for businesses who have employees on multiple operating systems. We’re pretty operating system agnostic and are more than happy to give you the same great support no matter what you use.
Let us know what your IT needs are and get a quote sent straight to your inbox.