Types Of Managed IT Services
As more American businesses trust their tech to a managed service provider (MSP), it’s important to understand the range of services they offer. Most MSPs offer several different types of managed services, but not all will offer the same ones.
That means, it’s crucial for you to research and understand which managed IT services will most benefit your business. This knowledge will help you choose the right MSP partner because you’ll know which service offerings to look for.
To help you get started, this article will provide a high-level overview of 5 different types of managed IT services.
1. Managed Cyber Security Services
Cyber attacks are on the rise and the MSP community is responding. 94% of MSPs offer some form of managed cybersecurity service and others make security their whole business model. Providers that focus entirely on cybersecurity are called managed cybersecurity service providers (MSSPs).
Common managed security services include:
- Network security, monitoring, and management
- Intrusion detection
- Managed firewalls
- Anti-spam and anti-phishing services
This type of service is excellent for any company that handles sensitive data. It’s also a good way to ensure regulatory compliance. Managed security professionals are well-trained to stay ahead of emerging threats and maintain compliance requirements. Some providers may also offer mobile device and BYOD security solutions.
2. Managed Cloud Services
Managed cloud computing services can help simplify a complex cloud environment. In general, cloud-based data is more secure and accessible than on-prem data. However, there are risks associated with cloud mismanagement.
Managed cloud services help mitigate these risks by offering expert help with your cloud:
- Strategy planning
This service is for anyone that doesn’t have the time or in-house resources to manage their cloud infrastructure. This could include small businesses that lack personnel or large enterprises with complex multi-cloud or hybrid environments.
3. Managed IT Support Services
On average, support ticket volume has increased by 16% since the pandemic. This is probably due to a higher number of remote workers using BYOD devices. Still, it means that your support team is at a higher risk of becoming quickly overwhelmed by massive ticket volumes.
Managed support services reduce your ticket backlog so more inquiries are addressed in less time. Many MSPs also offer a 24/7 helpdesk which means that you can serve more customers and staff no matter their time zone.
Managed support can also help your business if you need to untie any of your IT experts from the help desk. The MSP can take on day-to-day support duties while your internal experts focus on other initiatives.
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4. Managed Data Backup and Disaster Recovery
Managed data backup and recovery often go hand-in-hand with managed cybersecurity. However, the two are slightly different. You need effective cybersecurity to prevent data loss, but you can’t let yourself be caught off guard if disaster strikes.
Managed backup and recovery services facilitate safe storage and regularly backup your data. They can also help you establish a solid disaster recovery plan so you can recover from the worst-case scenario in little time.
Hackers are only one way you could experience data loss. MSPs can also help you be prepared for:
- Server meltdowns
- Natural disasters
- Employee errors
This service is especially important for companies that hold critical information - such as financial institutions, government agencies, or healthcare providers. For these industries, missing data could be catastrophic, so data integrity preservation is essential.
5. Managed Communications Services
Managed telecommunication is a bit more niche and not offered by many MSPs. Yet, some companies can greatly benefit from them - leading many to seek multiple vendors. Finding a partner that offers both IT and telecommunications services could help save time and money if this applies to you.
Managed communications services can:
- Set up your telecommunication infrastructure
- Maintain and manage your system
- Handle billing management and contract negotiations with phone services
- Upgrade your system and migrate all necessary telecoms data
These services help unify communication across your team, even if they work in multiple locations. Doing so helps prevent productivity-killing misunderstandings and reduces siloing. It’s also a good way to get a more cost-effective telecommunication service compared to traditional phone lines.
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Get Multiple Types of IT Managed Services From One Trusted Partner
Vendor management can be a time-consuming hassle. Yet, it becomes necessary if you partner with multiple MSPs to get all the services you need. You could save your time and energy by trusting one vendor with multiple services.
Attentus Technologies can be your one-stop solution for a wide range of managed services. Our seasoned experts are fully equipped to:
- Enhance your cybersecurity posture
- Simplify complex cloud environments
- Streamline your support
- Protect your data
- Unify communication across your team
Our mission is to do more than simply sit in the background. We want to truly become a member of your IT team and help you understand the “why” behind everything we do. Our goal is for you to enjoy headache-free IT without hiding what we’re doing or how.
Request a free consultation to find out how Attentus can take your business to the next level.