Tacoma IT Helpdesk Services

Enhance the performance and reliability of your IT with our helpdesk support services.

Resolve Your IT Challenges With Proactive IT Helpdesk Support Services in Tacoma

Maximize uptime and resolve issues faster with dependable outsourced helpdesk support in Tacoma, Washington.

Why choose Attentus for IT help desk services?

Expedite IT issue resolution with 24/7 helpdesk services from a trustworthy team of technicians.
Reduce the burden of your in-house team for mission-critical tasks with our IT help desk outsourcing services.
Benefit from complete coverage for all IT issues with our trustworthy helpdesk support services in Tacoma.
Get a detailed view of your IT performance with ongoing daily, monthly and quarterly reviews from our team.
Put an end to recurring IT challenges with scheduled network administration and infrastructure management.

Request a quote for our Tacoma IT Help Desk Services

Testimonials

Why Clients Depend On Our IT Help Desk Services in Tacoma

“I am very pleased. Aaron solved my problem very quickly. Thank you!”

“Quick responses and an easy process to get the needed item ordered. Thanks!”

“QUICK AND EFFICIENT AS ALWAYS !!!”

“Wolf, Sean, and the rest of the team are professional, highly knowledgeable, efficient, and incredibly responsive. Truly a joy to work with!”

“Ryan was wonderful and supported my question well”

“Stephanie was very patient and kind to a very cranky and difficult client! She's great :slight_smile:!!”

“Quick response and problem was solved”

“1st time I dealt with Sean. He was awesome, patient and Knowledgeable. Thanks Sean”

“Dave was here early morning before staff started showing up, so no interruptions to employee's work load. Awesome job as always”

“First thing in the morning, I was unable to log into my computer; I called in and spoke with Stephanie. Stephanie was extremely pleasant and very efficient and took care of my issue in less than 10 minutes. She completely turned my day around for the better!”

“Timely resolution and pleasant conversation”

"I recommend attentus technologies because they are easy to work with, they respond immediately to our issues, and they're proactive about solving any problems before they arise."

The detailed information and assistance I received was extraordinary, Attentus Technologies service is excellent and prompt. The level of detail to troubleshoot and find a resolution is admirable. Thank you.

Prompt service and solved my problem completely!!

Love Attentus - I had 2 issues yesterday and they handled both timely, professionally, and compassionately.The team is always responsive, prompt, and professional Thank you as aways!

Careful attention and persistence, with a great, friendly attitude. Thank you Attentus!

Brandon knew exactly how to handle our billing issue with Google when our GSuite was shut down! He quickly got us back up and running. Much appreciated.

Chad was able to figure out my issue in minutes. thanks Chad!!

Chris was awesome to have in our office!

Quick, easy and knowledgeable

Stephanie kept working until she solved the problem! Much appreciated!

This was my first time working with Stephanie on an open ticket. She was friendly, knowledgeable and was able to solve my problem/answer my question quickly! thanks!

When we acquired a business, the old System Administrator had left prior to the acquisition without leaving any documentation. This lead to a multitude of issues with the old 365 accounts and domain. Attentus saved us by working tirelessly to help organize and get control over the previous accounts and domain.

The job was completed successfully and in a reasonable amount of time. Thank you

Very helpful and friendly tech. Thank you Chad!

Aaron was super helpful and explained the fixes (and my mistake) clearly. Thanks

Lightning-fast response to my problem which was fixed within the hour

It was very impressive to submit a help ticket and have my issue resolved in the same day! Thank you!

Thank you for being quick to respond an action my request

They always answer my questions and I feel well taken care of

Great help and fast. Thanks!

Wolf was terrific in helping me! THANK YOU!

Above and Beyond :)

Quick to respond, friendly, and showed me a workaround to my issue.

Sean was very helpful. Listened to my concerns and reacted quickly to get me going again.

Awesome!! Thanks for you speed

Stephanie was thorough, professional, and consistent in taking care of each individual user whose laptop was creating duplicate files and folders.

AWESOME assistance. Thank you so much for sticking with me through a bizarre issue and making my computer run again!

Great follow up and care

Thomas was professional, friendly, and able to quickly help run through possible client side errors before quickly identifying the driver issue at hand.

Excellent. Very responsive and very professional!

Sean did a great job helping me. He was patient and methodical in his explanations, so I could easily understand what he was doing and why. He fixed the issue completely. I appreciated working with him

Sean was awesome, taught me how to fix my monitors to scroll around them easier. He did not make me feel like I was dumb to ask for help on something so minor. Keep up the good work and thanks for helping those of us that are somewhat computer challenged.

Every time I contact you, I have a wonderful experience and my problems are fixed. Please give Sean kudos from me. Keep doing what you do!!

Stephanie was incredibly helpful and assisted with several printing issues I had. She was quick and kind.

Aaron has been great. Every time he comes out to complete a project, he asks around to see if anyone needs anything else while he's here. He also completed an unrelated ftp project while here. Over and Above expectation. Thanks Aaron

Seth was quick and efficient and assisted me with my tech issue within 30 seconds!

Chad is awesome, makes the fixes quick and painless. Thank you.

Friendly customer service!

When one of our users was compromised Attentus had the incident settled in a matter of minutes. We are very thankful to have them on our team.

Quick resolution to a simple problem, thank you.

Fix was speedy and well done

Stephanie is a pleasure to work with and always explains things so that us non-technical types can understand what she's talking about. And usually, I pick up a tip or two on working with the software, in addition to her resolving my initial issue.

Quick

I just wanted to take a moment and express how much I enjoy and appreciate working with everyone at Attentus! There has never been an issue that you guys have not been able to fix, and every ticket I've submitted has been handled with attention and warmness. I feel like everyone goes above and beyond with everything. Thank you, everyone.

Chad was helpful in solving my problem and clearly explaining possible solutions to me without feeling pedantic or patronizing.

You guys did great. The change was simple and easy on me. Thanks

Problem resolved quickly and effectively!

Thank you for your help!

I know my IT issues will get solved and the Attentus team makes me feel like I am a priority.

Quick responses, thorough results, friendly/professional, great!

Chad is a rockstar for working with me on the Chase Bank check scanner and for putting up with the first Rep snoring into the phone!

Excellent service

Quick and efficient. I love the Attentus team.

Great job. Thanks Aaron

Great listener to my issue and was able to fix it while on the phone

Aaron was a life saver, as we were without internet service Sunday morning

Certifications

Attentus Technologies

IT Help Desk Services in Tacoma

748 Market St #159, Tacoma, WA 98402, United States

Toll-Free: (855) 965-3231

Experience the Benefits of Our Helpdesk Support Services in Tacoma

24/7 Support Services

Remote Helpdesk Services

Hardware and Software Support

Performance Reviews

Round-the-Clock IT Issue Resolution

IT problems can occur at any time, which is why you need dependable 24/7 support to avoid business impact.

Partner with us for IT helpdesk services and benefit from a proactive approach to:

VoIP support
Network support
Software support
Hardware support

Get reliable support that goes beyond surface-level break-fix services with our trustworthy helpdesk service in Tacoma, WA.

Rapid Remote Resolutions

At Attentus, we provide proactive incident management through our convenient remote helpdesk services.

Navigate through your most pressing IT challenges quickly and efficiently with remote IT help desk outsourcing services that include:

An advanced ticketing system
Support for Windows, macOS, and Linux
Incident and service request management
Guaranteed service levels backed by SLAs
Web-based customer portal and service desk software

Get total peace of mind with ongoing support services from a leading source for outsourced helpdesk support in Tacoma, Washington.

Eliminate Software and Hardware Issues

When you partner with Attentus for managed helpdesk services, you get access to a team with nearly two decades of experience resolving issues with various types of software and hardware

Our knowledge base covers:

Mobile devices
Servers and storage
Network components
Desktops and laptops

Outsource your IT help desk to us and work with an experienced team of technicians that’s dedicated to customer service excellence.

Guaranteed Quality for Helpdesk Services

As part of our IT help desk services, we provide you with a detailed look into the performance of your IT with regular reviews that examine:

Response times
Service activities
Compliance with SLAs
And more

Our helpdesk support services include a consistent review schedule that gives you complete transparency into issue reduction and infrastructure improvements.

Our Clients

Local Businesses Trust Our Helpdesk Service in Tacoma, WA

Our Numbers

Why Attentus Leads the Way for IT Helpdesk Support Services in Tacoma

18+ Years

Providing proactive IT help desk services in Tacoma, Washington

<20 Minutes

Average time it takes our IT helpdesk in Tacoma to resolve issues

96.6%

Client satisfaction for our help desk support services

Your Single Point of Contact for IT Help Desk Services in Tacoma, WA

Work with a trusted partner that has an extensive knowledge base and more than 20 years of experience providing reliable IT help desk outsourcing and incident management for Tacoma businesses.

Our expertise extends beyond traditional managed IT services to provide you with:

VoIP support
BYOD support
Network support
Patch installations
Routine maintenance
Reliable server support
Cloud computing support
Advanced cybersecurity services
And more

Outsource your IT help desk to Attentus and benefit from a complete suite of support services for your business.

Rapidly Resolve Issues 24/7 With Our Trustworthy Helpdesk Support Services in Tacoma

IT issues can occur at any time, even while you’re away from the office. Even a few minutes of downtime can be costly for your business.

That’s why our certified managed helpdesk team actively monitors your systems and infrastructure around the clock to solve and eliminate problems before they can impact your operations.

If our team encounters an issue that cannot be solved through our remote helpdesk services, we will escalate it to our senior engineers to ensure quick recovery and resolution.

Avoid extended waiting times and impact to your service levels with 24/7 IT help desk services that are always ready to step in and assist you.

Ensure High-Quality Service to End Users With Ongoing Satisfaction Reviews

At Attentus, our team is dedicated to delivering reliable IT help desk services backed by superior customer service.

Our service management team will ensure your complete satisfaction with our helpdesk service in Tacoma, Washington with:

Daily reviews to ensure our helpdesk services are managing support tickets and service requests within agreed-upon timeframes
Monthly reviews with a Net Admin detailing all support services provided and adherence to our SLA
Quarterly reviews that examine all aspects of IT performance to ensure consistent issue reduction and provide additional performance improvement recommendations

Get detailed insight that improves service delivery today for a better tomorrow when you outsource your IT helpdesk to a trusted source.

Accelerate Your IT Issue Recovery Time With Our Helpdesk Services in Tacoma

Get back to work faster with reliable outsourced helpdesk support in Tacoma, WA.

Our Other IT Services in Tacoma

FAQ

IT Helpdesk Support in Tacoma: FAQ

How Much Does Your Helpdesk Cost?

We aim to provide a service that's tailored to your specific needs to ensure you get maximum value. As a result, our pricing model varies between clients.

Cost may vary based on:

The size of your business
The number of users
The depth of IT concerns
The services you opt for

Please contact us for an exact estimate.

What’s the Point of Hiring Managed Helpdesk Services and IT Support?

Managed helpdesk services address immediate user concerns to ensure smooth daily operations. On the other hand, IT support delves into deeper technical challenges to optimize systems and infrastructure and resolve complex technical difficulties.

Together, they provide a comprehensive tech solution. You can ensure both immediate user needs and long-term tech goals are met.

What Makes a Helpdesk Different Than an IT Support Desk?

The main difference between a helpdesk and an IT support desk is the level of service and complexity involved.

Helpdesk: A helpdesk primarily handles basic, user-facing issues such as password resets, software installations, and troubleshooting common technical problems. It’s often the first point of contact for employees seeking quick fixes for day-to-day issues.
IT Support Desk: An IT support desk deals with more complex technical issues and system-level problems. IT support may involve managing and troubleshooting networks, servers, security systems, and providing solutions for deeper technical challenges that require specialized expertise.

In short, the helpdesk is for routine support, while the IT support desk manages more advanced and in-depth technical needs.

Can I Get Onsite Support From Your Helpdesk?

The helpdesk primarily handles quick, remote support for common technical issues, like troubleshooting software problems or assisting with password resets. If you require onsite support, the helpdesk will direct you to our dedicated IT support team, who can provide on-site assistance for more complex issues or specific technical needs. Let us know, and we’ll ensure you get the right support!

Will Your Helpdesk Help Me With All Devices?

Our helpdesk can assist with any device connected to your business network, including desktops, laptops, and mobile devices used for work purposes. This includes both company-issued and personal devices under a Bring Your Own Device (BYOD) policy, as long as they are used for business. If you have specific device requirements or concerns, feel free to reach out, and we’ll be happy to help!

Case Studies