Join the 77% of forward-thinking organizations leveraging trusted MSP partnerships to meet business and growth objectives.
Did you know that small businesses can save roughly 85% on operational costs by outsourcing I.T. services?
Forward-thinking leaders like you are taking note (and action). About 77% now outsource I.T. infrastructure services and data security, according to Deloitte’s 2024 global outsourcing survey:
- 34% are doing it to optimize spending
- 35% to meet increasing customer demands
- 42% to access world-class talent
- 27% to better align business strategy and operating model shifts
Leveraging trusted third-party partnerships can be extremely valuable for your business.
Attentus Technologies has spent more than two decades helping SMBs like yours reduce costs and boost efficiency through reliable, right-sized I.T. solutions. Our commitment to “owning the problem” and delivering with precision has led to an average client retention of 10 years and a 97.5% satisfaction rating.
That’s the kind of partnership you can feel confident in.So, are you overpaying for I.T. services that underdeliver? Here’s how to unlock cost savings with I.T. outsourcing.
The Financial Burden of In-House I.T.
How much do you really spend on (and because of) in-house I.T.?
The fixed cost of salaries, benefits, ongoing training, and infrastructure likely springs to mind. And you know these bills aren’t pretty. You may spend between $90,000 and $130,000 annually on in-house I.T. services with 75 employees, for example.
What about the hidden costs like downtime from server crashes, surprise repair bills, or security breaches? You can expect to spend $137 to $427 per minute of downtime on average, according to Pingdom.
And if a cybersecurity incident strikes, remediation expenses can run up to $4.9 million, according to IBM.
Can your business really afford those figures? If not, it’s time to leverage I.T. outsourcing cost savings.
Outsourcing as a Strategic Cost-Saving Measure
Outsourcing can reduce I.T. operational costs by up to 85%, but how are such dramatic I.T. outsourcing cost savings possible?
- Predictable expenses
Managed services providers (MSPs) charge a fixed monthly fee, and that makes for easy budgeting. You’re also not on the hook for sudden hardware repairs or hiring new staff to meet a spike in demand. This translates to fewer budget overruns and more transparency in your I.T. spend. - Scalability
Outsourcing offers on-demand access to resources based on your needs. That means you won’t need to recruit, onboard, and pay new I.T. employees when your business expands. Plus you can scale back your services if you hit a slow period. - Access to expertise
Outsourcing I.T. means you gain a whole team of specialists for less than the cost of one in-house generalist. MSPs have certified experts in cloud, cybersecurity, networking, and more. You’re effectively sharing the cost of top talent with the provider’s other clients, getting world-class knowledge without the full-time salary.
Saving money is a huge draw, but there are other I.T. outsourcing advantages. Let’s take a deeper look at the other strategic benefits:
- Enhanced security
Trusted MSPs help offer the expert 24/7 proactive monitoring, regular software patching, and advanced defense tools and capabilities that a small in-house team might lack. This means fewer breaches and faster responses when an event occurs. - Compliance assurance
Is your company subject to HIPAA, GDPR, the FTC Safeguards Rule, or other industry regulations? SOC 2 Type II-certified MSPs already have appropriate internal controls to support compliance. They also help evolve your security posture and data handling practices to meet requirements, reducing the fines and legal issues that come from compliance gaps. - Optimized strategy
Managed I.T. services for small businesses offer virtual chief information officers (vCIOs) with decades of experience across multiple clients in different industries, which gives you an edge over competitors. These professionals provide budget oversight and strategic guidance, helping you develop structured plans and policies tailored to your business.
- Focus on core business
Outsourcing also frees staff from constant I.T. firefighting. Your managers and employees can concentrate on strategic objectives, customer service, innovation, and other initiatives that drive revenue and growth instead of spending hours tinkering with Wi-Fi issues or software updates.
Addressing Common Concerns
Do you have the following reservations about outsourcing? Let’s put your mind at ease.
- Loss of control
Handing over your I.T. operations doesn’t mean losing oversight. A well-defined contract and Service Level Agreement (SLA) mean you retain control over expectations and performance standards. You set the priorities, and the provider reports on metrics and progress at an agreed cadence so you’re never in the dark. - Quality of service
Can an external resource understand your business and provide the same dedication as an in-house team? Absolutely. The key is to partner with someone reputable, so do your due diligence. Check testimonials, industry experience, and certifications. - Data security
A trustworthy outsourced I.T. partner will have robust security protocols, including encryption, secure data centers, access controls, and compliance certifications (like ISO or SOC 2). You can (and should) enforce strict privacy clauses in your contract to ensure your data stays safe.
With careful vendor selection and clear agreements, you can outsource without compromising control or quality.
Implementing I.T. Outsourcing: A Step-by-Step Guide
Ready to unlock I.T. outsourcing benefits? Here’s a step-by-step guide for a smooth implementation:
- Assessment: How much are you currently spending on in-house I.T.? Which aspects – help desk support, network management, cloud services, backup and disaster recovery (BDR), or all of the above – are candidates for outsourcing?
- Provider selection: Choose a partner that aligns with your business goals, values, and organizational culture. Ask potential candidates whether they have experience providing I.T. services for SMBs in your field. What are their specialties, response times, and client retention rates? Are they proactive or reactive?
- Transition planning: Develop a clear migration plan, including timelines for handing over responsibilities, onboarding the provider to your systems, and communicating changes to your staff. Ensure your team knows what the provider will handle and how to get support.
- Continuous evaluation: Outsourcing is not “set it and forget it.” You’ll need to review performance metrics regularly to ensure objectives are met. This keeps accountability on the provider’s part and helps you maximize the relationship’s value.
Unlocking the Full Potential of Your I.T. Budget
I.T. should drive innovation and growth, not hold you back. Outsourced I.T. services mean your SMB can finally use every dollar in your budget to move the needle where it matters most, and all while leveraging cutting-edge resources and focusing on strategic business objectives.
Attentus Technologies has built trusted relationships with SMBs like yours over the last 20+ years. We do this through a culture of “owning the problem” as well as meticulous technical execution of cost-effective I.T. solutions. This is reflected in our average 10-year client retention and 97.5% satisfaction rating.
You’re in safe hands.
Schedule a custom consultation to ensure your I.T. budget works for you.
