Our support team focuses on reducing how often you need us. We do this by making sure the IT issues we solve never return.
Remote work has been normalized in the US. So, you might have a lot of employees who work out of office, out of state, or even out of country.
The nice thing about our 24/7 remote IT support is that any one can access it, anytime, anywhere.
We provide a user-friendly web-based customer portal that makes it easy for anyone to open a ticket. You may also provide our 24/7 helpdesk number to any employee who you think will need it.
Some IT issues simply can’t be solved remotely. Perhaps, they’re just too complex or involve hardware that we need to take a look at.
If you encounter such an issue, we provide onsite support to clients in the Seattle & Bellevue area.
Like all of our support services, we want to reduce the frequency of these incidents. So while we’re there, we’ll provide comprehensive insights to help you prevent the same problem from coming back.
At the end of the day, IT support is a customer service role. Yet, far too many support specialists forget this. As a result, clients are left feeling intimidated or unheard by a “tech guy” who doesn’t know how to talk to people.
We strive to be different at Attentus Technologies. Our support desk is run by folks who are as good with people as they are with technology.
We believe approachable technicians that clients can fully understand is key to findinging better long-term IT solutions.
If disaster strikes, the last thing you need is a long-term halt to your business productivity.
The trouble is that data disasters often cause exactly that. Data recovery takes time and affected computer systems need help getting back to normal.
Attentus Technologies offers regular data backup and disaster recovery planning services. With us on your side, your recovery time will be cut down to size so it’s business as usual, sooner.
An increasing number of small and medium sized businesses are relying on cloud-based data. However, 44% of cloud environments were misconfigured during migration. This leads to an influx of cloud complexities that will need technical support.
Attentus Technologies is adept at troubleshooting cloud environments. We’ll take a look at your cloud issue and see if it was a misconfiguration or some other problem.
Whatever we find, we’ll do what we can to quickly resolve it and stop it from resurfacing.
As part of our (paradoxical) goal of reducing your need to call us, we provide continuous security monitoring for every endpoint in your network.
The reason why we do this is to catch issues early before they become bigger problems. With this system, our team can detect, neutralize, and recover from threats before anyone notices something was amiss.
Don’t just reduce IT downtime, stop it from happening in the first place!
If you’re a business leader who works with an IT department, you probably already know that IT goals and business goals don’t always see eye-to-eye.
You won’t have to worry about that with Attentus IT support. Our support team follows an ITIL (Information Technology Infrastructure Library)-based approach to prevent that exact situation.
ITIL is a set of detailed practices that focuses on aligning IT services with the needs of business. So, when we say we’ll align with your business goals, rest assured that we have that promise down to a science!
Voice over Internet Protocol (VoIP) has revolutionized business communications, offering flexibility, cost savings, and a range of advanced call features.
Although like any other technology, it can have its challenges.
The Attentus support team not only possesses extensive experience in VoIP design and installation but also excels as experts in VoIP troubleshooting.
We know that you need effective communication to keep your business running smoothly, and VoIP is a big part of that!
Join the ranks of 100s of others and see how much of a difference proactive IT support can make.
If you need IT support now, our support line is (253) 785-9316 . We’re open 24/7, so don’t be shy to call if it’s an after hours emergency.
You can also get support through our online client portal if you currently work with us. If you’re not currently a client, please reach out to get started. We look forward to working with you!
As a managed services company, our work is strictly for businesses. Attentus generally does not troubleshoot personal devices.
The exception to this would be if a personal device is attached to a business’ corporate network (i.e. BYOD). In that case, we would look at it for the sake of keeping every endpoint in the network functioning smoothly and securely.
IT help desk technicians intake support tickets and help resolve simple IT issues. IT support services are for more complex problems.
The reason these two are separated is to help streamline ticket intake. The help desk manages the tickets and gets the simple problems out of the way and then escalates to support if it needs more attention.
This keeps things better organized and helps you get your issues solved faster.
Attentus Technologies provides assistance for Windows, Mac, and Linux devices. So, yes, we absolutely can look at your Apple products!
Too many support desks only cover Windows and we’re happy to fill this gap. We’re also a great option if your organization uses a mix of operating systems for various roles.
At Attentus, we provide a range of flexible service options that can be tailored to your specific needs. Our goal is to ensure you only pay for the services you truly need, not for unnecessary extras. So, cost may vary.
Cost may vary based on:
Please request a quote for a more exact estimate.
Let us know what your IT needs are and get a quote sent straight to your inbox.